Hill Times: Immigration minister defends department’s multi-million-dollar contracts with McKinsey, but lawyers describe resulting product as ‘crappy’

NDP MP Jenny Kwan (Vancouver East, B.C.), her party’s immigration critic, attended the Feb. 15 House Government Operations Committee meeting so she could question Fraser, who appeared virtually from his constituency in Nova Scotia. 

Kwan pointed out that immigration consultants and lawyers have testified at the House Immigration Committee “to talk about what a disaster the transformation in digital processes is,” Kwan said. “In certain areas, they are saying that they can’t upload documents, and when they do spend hours doing it, the system crashes.” 
“The minister, I’m sure, is aware of all of this. And so this is what we bought? $24.8-million?” she queried. 

Fraser acknowledged the system isn’t running smoothly right now. 

“I would suggest that we’re in the middle of a major transition and the system we’re working with now is predominantly the legacy system … rather than a fully modernized system, which will be available and fine-tuned after a few years,” he offered. 

“I appreciate the new system, but the reality is it’s not working very well,” Kwan retorted. “So if McKinsey was actually spearheading this, $24.8-million of tax dollars on this is not a very good job, I have to say.” 


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