June 24, 2020
The Honourable Bill Blair
Minister of Public Safety
The Honourable Navdeep Bains
Minister of Innovation, Science and Industry
OPEN LETTER RE: CANADIAN ANTI-FRAUD CENTRE CONTACT HOURS AND AVAILABILITY
I write to you in order to bring forward once again concerns about the operating capacity of the Canadian Anti-Fraud Centre. I was recently contacted by a constituent who suffered the theft of all of her family’s belongings, her personal financial information and some identifying information, when her U-Haul rental van was stolen in the midst of a move earlier this year. She advised that while trying to find appropriate resources to assist her in addressing fraudulent activity that she later found on her credit report, she attempted to contact the Anti-Fraud Centre, only to find that it is not accepting any telephone calls due to the ongoing pandemic.
This is very disturbing given fraudulent telephone calls purporting to be from government sources and seeking to obtain personal information continue to circulate and to target vulnerable Canadians. I have previously raised this as a concern to the Minister of National Revenue as well as to former Public Safety Minister Ralph Goodale, in 2018 and again in 2019, but this activity continues undeterred.