Parliament Video: Jenny Kwan in QP: Canadians are calling...why isn't someone answering?

On May 7, 2019, I rose in Question Period to raise a question about the Auditor-General's report that nearly half of all calls to government agency call centres go unanswered - and at IRCC, it's even worse:

Jenny Kwan (NDP) Vancouver East, BC

"Mr. Speaker, can members believe that over eight million Canadians cannot talk to a real person when they call government call centres? Whether it is about their EI, their pensions or immigration matters, call centres are a dead end. It is so bad at IRCC that over 70% of the callers could not even get through. That is 1.2 million people. No wonder. There are no service standards: no standards on access, no standards on timeliness, no standards on accuracy. Do the Liberals not believe that Canadians deserve the most basic level of service from their government?"

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Speaking in the House of Commons on Monday, NDP MP Jenny Kwan described Gaza as “the most dangerous place for children in the world” and called for special immigration measures so that Palestinian families in Canada could be reunited with their loved ones. Minister of Foreign Affairs Melanie Joly responded by saying that “too many” children and women have lost their lives, adding that 130 Canadians were able to cross the Rafah border on Sunday night.

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