On May 7, 2019, I rose in Question Period to raise a question about the Auditor-General's report that nearly half of all calls to government agency call centres go unanswered - and at IRCC, it's even worse:
Jenny Kwan (NDP) Vancouver East, BC
"Mr. Speaker, can members believe that over eight million Canadians cannot talk to a real person when they call government call centres? Whether it is about their EI, their pensions or immigration matters, call centres are a dead end. It is so bad at IRCC that over 70% of the callers could not even get through. That is 1.2 million people. No wonder. There are no service standards: no standards on access, no standards on timeliness, no standards on accuracy. Do the Liberals not believe that Canadians deserve the most basic level of service from their government?"
NDP MPs Make Announcement on Migrant Workers in Canada – November 7, 2024
At a news conference on Parliament Hill in Ottawa, Jenny Kwan, the NDP critic for immigration, refugees and citizenship, and Matthew Green, the NDP critic for labour, discuss their party’s plan aimed at ending the exploitation of migrant workers in Canada. They are joined by Elizabeth Kwan (Canadian Labour Congress) and Derek Johnstone (United Food and Commercial Workers). (no interpretation)
B.C. voters have elected a majority female legislature for the first time in the province's history, with 49 of 93 legislative seats now occupied by women. It's a big step forward from 1991, when a then record-breaking seven female cabinet ministers were appointed. We talked to BC NDP MLA Jenny Kwan who spent 19 years as the representative for what was then known as Vancouver Mount Pleasant. She's now the MP for Vancouver East. We asked her what she makes of the majority-female legislature, and her time in the chamber.