Parliament Video: Jenny in Question Period: 8 million unanswered calls to government call centres?

On May 7, 2019, I rose in Question Period to ask: 

"Mr. Speaker, can members believe that over eight million Canadians cannot talk to a real person when they call government call centres? Whether it is about their EI, pensions or immigration matters, call centres are a dead end. It is so bad at IRCC that over 70% of the callers could not even get through. That is 1.2 million people. No wonder, as there are no service standards: no standards on access, no standards on timeliness, no standards on accuracy. Do the Liberals not believe Canadians deserve the most basic level of service from their government?"

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Globe: Israel-Gaza: NDP calls for special immigration measures to reunite Palestinian families in Canada

Speaking in the House of Commons on Monday, NDP MP Jenny Kwan described Gaza as “the most dangerous place for children in the world” and called for special immigration measures so that Palestinian families in Canada could be reunited with their loved ones. Minister of Foreign Affairs Melanie Joly responded by saying that “too many” children and women have lost their lives, adding that 130 Canadians were able to cross the Rafah border on Sunday night.

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