On May 7, 2019, I rose in Question Period to ask:
Parliament Video: Jenny in Question Period: 8 million unanswered calls to government call centres?
Parliament Video: Jenny in Question Period: 8 million unanswered calls to government call centres?
"Mr. Speaker, can members believe that over eight million Canadians cannot talk to a real person when they call government call centres? Whether it is about their EI, pensions or immigration matters, call centres are a dead end. It is so bad at IRCC that over 70% of the callers could not even get through. That is 1.2 million people. No wonder, as there are no service standards: no standards on access, no standards on timeliness, no standards on accuracy. Do the Liberals not believe Canadians deserve the most basic level of service from their government?"
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At a news conference on Parliament Hill in Ottawa, Jenny Kwan, the NDP critic for immigration and citizenship, calls on the federal government to reform its Special Immigration Measures program to assist Palestinians with relatives in Canada. She is joined by individuals with family members who have been impacted by the Israel–Gaza conflict. (February 26, 2026) (no interpretation)
Click image or link to watch the video - https://www.cpac.ca/headline-politics/episode/ndp-mp-jenny-kwan-urges-govt-help-for-palestinians-with-relatives-in-canada?id=3332099f-645c-4f9d-917e-0d0b0a7c346f
NDP MPs Jenny Kwan and Leah Gazan hold a news conference on Parliament Hill to discuss Bill C-12, the Liberal government’s border security bill. They are joined by representatives from women’s organizations and advocates for immigrant and refugee rights. (December 9, 2025) (no interpretation)