Jenny in Question Period: 8 million unanswered calls to government call centres?

On May 7, 2019, I rose in Question Period to ask: 

"Mr. Speaker, can members believe that over eight million Canadians cannot talk to a real person when they call government call centres? Whether it is about their EI, pensions or immigration matters, call centres are a dead end. It is so bad at IRCC that over 70% of the callers could not even get through. That is 1.2 million people. No wonder, as there are no service standards: no standards on access, no standards on timeliness, no standards on accuracy. Do the Liberals not believe Canadians deserve the most basic level of service from their government?"

Constituent Resources
Mobile Offices
Contact Jenny

Sign up for updates

Connect with Jenny