Parliament Video: Jenny in Question Period: 8 million unanswered calls to government call centres?

On May 7, 2019, I rose in Question Period to ask: 

"Mr. Speaker, can members believe that over eight million Canadians cannot talk to a real person when they call government call centres? Whether it is about their EI, pensions or immigration matters, call centres are a dead end. It is so bad at IRCC that over 70% of the callers could not even get through. That is 1.2 million people. No wonder, as there are no service standards: no standards on access, no standards on timeliness, no standards on accuracy. Do the Liberals not believe Canadians deserve the most basic level of service from their government?"

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Getting clear data out of this Immigration Minister is like pulling teeth.

During committee, I asked simple, direct questions about the Safe Third Country Agreement and our immigration backlogs. Instead of transparency, we got non-answers, canned talking points, and a complete evasion of the facts.

If you can't manage your own file or answer basic questions about it, you shouldn't be running the department. No wonder MPs are calling for her to resign.

*Click image or link to watch the video - https://www.youtube.com/watch?v=mtqqAfC8Bqk&t=55s

On April 20th MP Jenny Kwan spoke in support of Bill C-226 for a national food price transparency, and commented on NDP calls for banning surveillance pricing; excess profit taxes on grocery giants; stronger competition enforcement; measures to break up corporate concentration in the food supply chain, and a public option for groceries.

*Click image or link to watch the video - https://www.youtube.com/watch?v=_-EGkatjcxU

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