On May 7, 2019, I rose in Question Period to ask:
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Parliament Video: Jenny in Question Period: 8 million unanswered calls to government call centres?
"Mr. Speaker, can members believe that over eight million Canadians cannot talk to a real person when they call government call centres? Whether it is about their EI, pensions or immigration matters, call centres are a dead end. It is so bad at IRCC that over 70% of the callers could not even get through. That is 1.2 million people. No wonder, as there are no service standards: no standards on access, no standards on timeliness, no standards on accuracy. Do the Liberals not believe Canadians deserve the most basic level of service from their government?"
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NDP MPs Make Announcement on Migrant Workers in Canada – November 7, 2024
At a news conference on Parliament Hill in Ottawa, Jenny Kwan, the NDP critic for immigration, refugees and citizenship, and Matthew Green, the NDP critic for labour, discuss their party’s plan aimed at ending the exploitation of migrant workers in Canada. They are joined by Elizabeth Kwan (Canadian Labour Congress) and Derek Johnstone (United Food and Commercial Workers). (no interpretation)