OPEN LETTER to Minister of Employment, Workforce Development and Disability Inclusion

I am writing you today to request that your office undertake to address the delays and technical errors that my constituents are experiencing with the Canada Recovery Benefit (CRB), and the new temporary changes to Employment Insurance (EI).
I have heard from two different constituents who received the same error message, COV-26, while attempting to apply for the CRB. The error apparently appears because CRA deems that the applicants have an active EI claim within the last 52 weeks which prevents them from accessing the CRB. However, both my constituents have not received any EI benefits in the last 52 weeks. They applied for EI when the pandemic first started and were transitioned to CERB as that was the policy in place.

"October 16, 2020
 
 
Dear Minister Freeland and Minister Qualtrough,

Open Letter RE: COV-26 and other errors with the CRB and EI application system
 
I am writing you today to request that your office undertake to address the delays and technical errors that my constituents are experiencing with the Canada Recovery Benefit (CRB), and the new temporary changes to Employment Insurance (EI).
 
I have heard from two different constituents who received the same error message, COV-26, while attempting to apply for the CRB. The error apparently appears because CRA deems that the applicants have an active EI claim within the last 52 weeks which prevents them from accessing the CRB. However, both my constituents have not received any EI benefits in the last 52 weeks. They applied for EI when the pandemic first started and were transitioned to CERB as that was the policy in place.
 
One of the constituents continued following up with Service Canada and found out why this error was appearing. He reached a Service Canada agent via phone and learned that his EI claim was in fact denied earlier this year. The Service Canada agent instructed him to submit the letter of denial to the CRA which would hopefully fix the issue with the COV-26 error. However, my constituent was unable to get a hold of CRA due to the high call volume. 
 
My other constituent who received the same COV-26 error upon applying for CRB contacted CRA, and the CRA agent asked my constituent to obtain the letter of denial from Service Canada then fax it over to CRA. This is problematic for my constituent since they do not have a fax machine, and that this technology is no longer commonplace.
 
In addition to the COV-26 errors, another one of my constituents have been experiencing issues with the new EI policies. He contacted our office because he was not receiving the new EI rate set at the minimum floor rate of $500/week as stated in the government website. My staff
 
 
 
 
contacted the Service Canada MP line and the agent confirmed that my constituent’s EI rates is based on the old EI policies, and that the constituent needs to call Service Canada to terminate his old EI claim and re-apply in order to receive the new benefits. My constituent attempted to follow the instructions that the Service Canada agent provided. However, upon getting through to the Service Canada phone line after a five hour wait, the operator told my constituent that he was misinformed, and that he would not be eligible for the new EI with the adjusted rates if he were to terminate his current EI claim. However, the agent did not offer any alternative as to how this could be rectified.  I hope you will agree that this contradicting information that Service Canada is providing my staff and my constituents is unacceptable. In addition, such technical problems is resulting in a delay for my constituents to get their application processed so they could receive the recovery benefits that they desperately need. 
 
With the information provided above, I ask that these contradicting and confusing messages from CRA and Service Canada be addressed immediately.
 
Thank you in advance for your attention on this urgent matter, and I look forward to your prompt response.
 
 
Sincerely,
jenny signature - jpg.jpg
Jenny Kwan
Member of Parliament for Vancouver East"

 

Latest posts

For six years, Rajesh Sharma has watched his parents grow older from half a world away.

The Vancouver area small businessman came to Canada from India, built a career, bought a home and met the income requirements to sponsor his mother and father.

His father’s health is failing. His mother now struggles to manage their home alone. Sharma spends his evenings arranging medical appointments from Canada and wondering how many more birthdays and family milestones they will miss.

Ottawa’s recent decision to suspend new applications for the Parent and Grandparent Program (PGP) until further notice has turned that uncertainty into something more final.

For Sharma and thousands of other immigrants, there is now no application date, no place in the queue and no assurance their aging parents will ever be able to join them permanently in Canada.

NDP immigration critic Jenny Kwan said the decision leaves Canadians and permanent residents with no date to apply, no guarantee the program will reopen and little hope of reuniting with aging parents caught outside the country.

“The government has shamefully once again suspended new intakes to the Parent and Grandparent sponsorship program,” she said.

“At this rate, it will take decades to clear the backlog. Families cannot afford to wait decades to be reunited with their parents and grandparents.”

Immigration, Refugees and Citizenship Canada announced July 15 that it will stop accepting new interest-to-sponsor forms and will not invite more potential sponsors to submit applications until further notice.

The department said it will continue processing applications already in the system and plans to approve up to 15,000 parents and grandparents for permanent residence in 2026.

The department currently has about 60,500 permanent residence applications under the Parents and Grandparents Program in progress.

Processing times are approximately 33 months outside Quebec and can reach 66 months in Quebec. About 54,000 expressions of interest from the original 2020 pool were still outstanding as of September 2025.

Kwan said the government is managing the backlog by restricting access rather than fixing a system that has kept families waiting for years.

“It has remained closed since 2020, shattering dreams of family reunification for thousands of Canadians and permanent residents,” she said.

“Families who have been eagerly waiting for the application system to reopen are once again being told by the Liberals that they are out of luck. It is a slap in the face of families who have waited so long to reunite with their loved ones.”

The suspension comes as Ottawa sharply reduces the number of parents and grandparents it plans to admit.

Under the 2026-2028 Immigration Levels Plan, the federal government has set a target of 15,000 admissions through the program in each of the next three years.

The previous plan had called for 21,500 admissions in 2026, meaning the new target represents a reduction of about 30 per cent.

*Click image or link to read the full news article - https://asianpacificpost.com/article/10670-%E2%80%9Chow-many-more-years-must-i-wait%E2%80%9D.html

Are you ready to take action?

Constituent Resources
Mobile Offices
Contact Jenny

Sign up for updates